Starflyer Upgrades Loyalty Program With Ibs Software’s Iloyal Platform, Enhancing Customer Engagement And Experience: Know How To The Use The Platform

Tuesday, July 22, 2025

Japan’s astir premium airline, STARFLYER has upgraded its STAR LINK loyalty level station successfully implementing IBS Software’s recently launched iLoyal solution. This improvement is portion of STARFLYER’s semipermanent modernisation of its customer facing systems to facilitate a much seamless and personalised recreation acquisition for its passengers. The move from a legacy, on-premise exertion to a modern, cloud-based and scalable loyalty solution is planned to present improved customer offerings for nan airline, arsenic good arsenic put STARFLYER successful a beardown position for maturation successful nan competitory aviation industry.

Implementation of IBS Software’s iLoyal will alteration STARFLYER to supply a richer and much elastic loyalty programme that will merge seamlessly pinch home and world PSS. Featuring improved navigation and functionality, nan caller level offers an improved acquisition for STARFLYER’s loyal customers and helps them amended negociate and bask their recreation rewards and personnel privileges.

A Modernized Loyalty Program for Seamless Travel

One of nan top transformations wrong nan upgrade is nan caller mobile app and personnel portal. These mobile devices supply passengers pinch a simplified measurement to return attraction of themselves, including checking and maintaining rank levels, search flights arsenic good arsenic providing integer rank cards and for redeeming rewards, each successful 1 place. “It’s easier for existing STARFLYER members now, and becomes much individual pinch floor plan matching for typical offers and communications, based connected customers’ preferences and recreation history.

The caller level further serves nan airline’s capacity to connection exclusive tier-based privileges, offering other comforts to predominant flyers successful nan shape of complimentary privilege baggage, faster check-in, entree to lounges and privilege boarding. This personalised characteristic is simply a by-product of nan iLoyal platform’s blase customer-centric motor by which nan hose collects intelligence and develops offers bespoke to each member. These advantages are portion of STARFLYER’s accuracy to supply a luxurious work beyond that of flying from A to B.

How to usage nan platform?

Using nan STAR LINK loyalty platform powered by nan iLoyal solution from IBS Software offers a seamless and personalized acquisition for STARFLYER passengers. Here’s really you tin make nan astir of nan platform:

1. Registering for STAR LINK Membership

To commencement utilizing nan platform, passengers request to motion up for STAR LINK membership. This tin beryllium done successful a fewer elemental steps:

• Visit nan STARFLYER website: Go to STARFLYER’s charismatic website and find nan STAR LINK section.
• Sign up: Complete nan registration process by providing basal specifications specified arsenic your name, interaction information, and recreation preferences.
• Download nan mobile app: After registering, you’ll summation entree to nan STAR LINK app, disposable for some Android and iOS. This app is your gateway to negociate your loyalty account, gain points, way formation updates, and more.

2. Earning Loyalty Points

Once you’re a member, you tin commencement accumulating points done various activities, specified as:

• Booking flights: The astir communal measurement to gain points is by flying pinch STARFLYER aliases its partner airlines. Your formation will automatically lend to your STAR LINK account.
• Partner services: With nan Partner Integration Hub, STARFLYER has collaborated pinch various outer brands. You tin gain points by utilizing services from these partners, including edifice stays, dining, car rentals, and more.
• Promotions: Participate successful exclusive offers, seasonal promotions, aliases typical campaigns offered done nan STAR LINK platform, which often reward you pinch prize points.

3. Managing Your Loyalty Status

STAR LINK allows members to negociate their loyalty position straight done nan app and online portal. Here’s how:

• Track your points: In nan app aliases personnel portal, you tin easy cheque really galore points you’ve accumulated and really adjacent you are to reaching higher loyalty tiers.
• Tier-based rewards: As you accumulate much points, you tin climb done various loyalty tiers that connection benefits for illustration priority check-in, access to lounges, extra baggage allowance, and exclusive in-flight services.
• Personalized offers: Based connected your recreation behavior, nan strategy whitethorn connection you tailored rewards, upgrades, aliases discounts to heighten your recreation experience.

4. Real-Time Flight Updates and Notifications

STAR LINK members person entree to real-time updates and alerts astir their flights:

• Flight tracking: Stay informed astir delays, gross changes, and different important flight-related specifications via nan mobile app aliases web portal.
• Notifications: Receive push notifications straight connected your mobile instrumentality astir your formation position aliases upcoming loyalty rewards and promotions.

5. Accessing nan Digital Membership Card

Instead of carrying a beingness loyalty card, members tin usage a digital rank card via nan app:

• Instant access: The integer paper provides you pinch each nan benefits of a accepted loyalty paper without nan hassle of carrying one.
• Show astatine check-in: You tin simply show your integer rank paper erstwhile checking successful for flights aliases erstwhile accessing premium services, specified arsenic privilege boarding aliases lounge access.

6. Redeeming Points for Rewards

As a STAR LINK member, you tin redeem your accumulated points for various rewards:

• Flight upgrades: Use points to upgrade your spot to a higher class, specified arsenic from system to business class.
• Free flights: Redeem points for free flights aliases discounted recreation connected STARFLYER and partner airlines.
• Exclusive services: Points tin besides beryllium utilized for exclusive airdrome services, specified arsenic entree to VIP lounges, other luggage allowance, and privilege check-in.

7. Personalized Communication and Services

The platform’s precocious customer-centric motor provides personalized services and communications. Here’s what you tin expect:

• Custom offers: Based connected your preferences and past travel, STARFLYER will connection tailored deals and promotions that lucifer your interests.
• Member-only content: Access contented specified arsenic member-exclusive recreation tips, destination guides, and early entree to typical offers aliases events.

8. Using nan Self-Service Experience

STAR LINK’s mobile app and personnel portal make it easy to negociate your relationship pinch self-service features:

• Update individual information: You tin update your individual details, preferences, aliases connection settings straight done nan app.
• Manage bookings: From booking flights to modifying itineraries, nan level allows you to grip each your recreation needs without needing to telephone customer service.
• Track rewards: You tin position and redeem your rewards anytime, from anywhere.

9. Partner Integration Hub

With nan Partner Integration Hub, STARFLYER members summation entree to a wide assortment of benefits from different industries. For instance, you tin usage your points for:

• Hotel stays: Book accommodations done STARFLYER’s edifice partners and gain points.
• Car rentals and experiences: Earn points erstwhile you rent a car aliases book typical experiences done nan airline’s partners.
• Shopping and dining: The level besides partners pinch unit and eating services, allowing you to gain points erstwhile spending pinch these businesses.

10. Flexible Loyalty Management

Thanks to nan elasticity of nan iLoyal platform, STARFLYER tin set nan loyalty programme to fresh evolving customer needs. As a member, this means:

• Dynamic rewards: STARFLYER’s rewards offering will alteration complete time, giving you much personalized and applicable options based connected your recreation habits and preferences.
• Easy adaptation: As nan loyalty programme evolves, members tin quickly accommodate to caller services and offers done nan platform’s user-friendly interface.

Enhancing nan Passenger Experience: Beyond STAR LINK

The STAR LINK level upgrade is conscionable 1 portion successful nan STARFLYER’s larger customer acquisition improvements story, arsenic nan hose makes larger strides to amended nan full luxury recreation acquisition STARFLYER now provides. STARFLYER has a beardown estimation for providing world people service, and nan site’s luxury features will service to heighten nan 5-star options disposable connected board.

This in-flight work characteristic is offered to passengers connected committee of STARFLYER, specified arsenic comfortable and ample legroom seating, nan restaurant-quality cuisine provided by first-class chefs, and a action of selected, good beverages. The business people cabins of nan hose are besides highly regarded for their superior levels of comfort, providing passengers pinch a premium touch of sophistication and ultra-modern amenities.

What’s more, nan hose is starring nan measurement successful sustainability and eco-conscious initiatives to guarantee luxury doesn’t wounded nan planet. STARFLYER’a concerted redundancy is starring to reduced emissions, improved substance efficiency, finance successful much sustainable craft and discarded simplification successful its operations.

STARFLYER’s Growth and Commitment to Digital Transformation

STARFLYER’s determination to adopt nan iLoyal level is 1 conception of nan company’s broad digitization inaugural to summation operational efficiency, boost customer engagement, and tin person an effect connected customer loyalty. At nan airline, nan nonsubjective is to lead nan battalion successful a crowded manufacture and utilize nan latest exertion to make nan full recreation acquisition arsenic streamlined arsenic possible.

The level migration is an important measurement guardant for STARFLYER, who had agelong been seeking nan intends to connection much tailored recreation experiences and heighten customer satisfaction. Synchronization of PSS, mobile app and loyalty programme guarantees that passengers yet person a 100% connected recreation acquisition from summons acquisition each nan measurement to reward redemption and immoderate infinitesimal in-between.

Exclusive Benefits for STARFLYER Members

As portion of nan caller loyalty program, STARFLYER members now person entree to an array of exclusive benefits that heighten their recreation experience. Some of nan apical perks include:

1. Real-Time Flight Updates: The caller level provides unrecorded formation position updates, truthful passengers are ever informed astir immoderate changes aliases delays.
2. Digital Membership Cards: Members tin now easy entree their loyalty position and benefits done nan mobile app, without needing a beingness card.
3. Priority Check-In and Boarding: Frequent flyers tin bask expedited check-in and boarding, making nan recreation acquisition smoother and much convenient.
4. Exclusive Tier-Based Rewards: Members tin bask typical offers specified arsenic further baggage allowance, lounge access, and personalized services based connected their loyalty tier.
5. Broader Earning Opportunities: Thanks to nan Partner Integration Hub, passengers tin gain loyalty points from a assortment of services, some wrong and extracurricular of nan airline’s ecosystem.

Conclusion: STARFLYER’s Commitment to Excellence

STARFLYER’s determination to entrust its STAR LINK loyalty level to IBS Software is further grounds of nan airline’s sustained attraction connected innovation, personalisation and nan customer experience. By adopting iLoyal’s modular and adaptable solution, STARFLYER is poised to deepen integer interaction, grow nan partner ecosystem and connection a personalised recreation acquisition to customers.

With STAR LINK being rolled retired STARFLYER has go much comfortable successful offering work that is not only effective successful nan skies, but successful nan very bowels of nan airdrome itself. Customers tin expect much frictionless, personalised and doorway to doorway experiences, arsenic we proceed to put successful integer translator and put nan customer astatine nan bosom of everything we do.