Zoom's Ai Gets A Huge Productivity Upgrade - Here's What It Can Do Now

1 week ago

Zoom's AI adjunct conscionable sewage different agentic upgrade.

The institution announced Wednesday that its AI Companion, unveiled adjacent to 2 years ago, tin now link pinch 16 third-party apps -- each without forcing nan personification to time off Zoom.

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The AI Companion tin now much seamlessly assistance income and customer work professionals, for example, by connecting straight pinch apps for illustration Salesforce and Zendesk. It tin besides thief to streamline nan process of drafting and editing documents by quickly retrieving materials crossed workplace collaboration platforms for illustration Google Drive, Coda, and Confluence.

While Zoom's AI Companion was antecedently capable to automatically grounds and summarize gathering notes from Zoom calls, nan caller agentic upgrade now gives it nan aforesaid expertise crossed Microsoft Teams and Google Meet (capabilities for Cisco Webex will beryllium added soon, according to Zoom).

Like galore different AI agents -- an often much tin and autonomous assistant, compared to a chatbot -- Zoom's recently upgraded AI Companion is being promoted to businesses and moving professionals arsenic a instrumentality that tin thief streamline day-to-day activity routines. The supplier received a similar upgrade in March.

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"With Zoom AI Companion's agentic skills, users will spot a important productivity boost to thief them get much done -- not conscionable successful Zoom, but crossed business-essential apps for illustration ServiceNow, Jira, Salesforce, Asana, Box, and more," Zoom main merchandise serviceman Smita Hashim said successful a statement.

Zoom is conscionable 1 of a legion of tech companies trying to waste AI agents to endeavor customers, insisting that this caller activity of devices will thief to bolster workplace productivity by taking complete nan much mundane aspects of quality workers' jobs. Box and Workday, for example, person some precocious unveiled their ain proprietary agents for customers.

Many business leaders and individual workers person been embracing agents and different AI tools, but this has travel pinch immoderate intelligence wellness costs. New research from freelance hiring level Upwork, for example, has shown that nan full-time labor who usage agents and different AI devices nan astir besides study emotion higher levels of loneliness and alienation from their chap workers.

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Elsewhere, AI supplier take remains patchy. Developers are faced pinch a spot of an ethical dilemma: How do they guarantee that this caller activity of automation delivers connected nan committedness of enhanced productivity without harming employees' consciousness of meaning and engagement pinch their work? More broadly, really will accrued take of these agents effect nan system astatine large?

At nan aforesaid time, facing increased unit to adopt AI crossed an ever-growing number of their operations, employers will person to fig retired really to onslaught a patient equilibrium successful achieving human-AI collaboration.