Vietjet Sets A New Standard In Aviation Services, Customer Satisfaction And Sustainability

Published on September 10, 2025

Vietjet, Vietnam’s progressive and innovative airline, has been honored pinch nan prestigious “Excellence successful Aviation Services & Customer Experience” grant astatine nan ET Leadership Excellence Awards 2025. Notably, Vietjet stands arsenic nan only overseas hose to person this recognition, joining immoderate of India’s starring brands successful 1 of nan country’s astir esteemed business accolades. The grant celebrates nan airline’s excellence successful service, its accelerated maturation successful nan Indian market, and its committedness to customer satisfaction.

The nickname highlights Vietjet’s outstanding achievements, including its singular capacity successful India, wherever it has carried complete 1.8 cardinal passengers since launching nonstop services successful 2019. Vietjet operates 88 play flights, connecting 10 nonstop routes betwixt awesome cities successful India, specified arsenic Delhi, Mumbai, Ahmedabad, Kochi, Hyderabad, and Bengaluru, to cardinal Vietnamese cities for illustration Hanoi, Ho Chi Minh City, and Da Nang. The airline’s introduction into nan Indian marketplace has been marked by a operation of affordable fares, customer-centric services, and a committedness to creating meaningful recreation experiences.

Affordable Fares and Tailored Services for Indian Passengers

One of nan cardinal reasons for Vietjet’s accelerated occurrence successful India has been its affordable pricing building and nan preamble of 4 elastic fare classes that cater to nan varying needs of passengers. Whether walking for business aliases leisure, Vietjet offers elastic options for travelers looking for nan astir cost-effective measurement to scope Vietnam and beyond.

Beyond nan pricing, Vietjet goes a measurement further by enhancing nan wide customer acquisition onboard. With repast options that see some vegetarian and Halal choices, arsenic good arsenic typical onboard experiences specified arsenic yoga sessions and celebrations for Diwali and Holi, nan hose appeals to a wide spectrum of Indian travelers. By integrating taste sensitivity and knowing nan circumstantial needs of its divers clientele, Vietjet has gained a loyal following.

Moreover, Vietjet’s committedness to integer translator has made booking and flying much convenient for Indian passengers. With multi-platform booking options disposable via its website, mobile app, and online recreation agents (OTAs), travelers tin easy scheme their journeys. Additionally, nan integration of PayU e-wallet ensures secure, elemental transactions. The hose has besides introduced nan SkyJoy rank program, which provides predominant flyers pinch enhanced privileges, and Amy, an AI-powered adjunct designed to supply passengers pinch personalized assistance and amended nan wide journey.

A Green Future: Sustainability astatine nan Core

Vietjet’s occurrence is not conscionable successful its customer service, but besides successful its committedness to sustainability. The hose was precocious recognized globally arsenic 1 of nan winners of nan Sustainability Awards 2025 by AirlineRatings.com, nan starring world hose information and merchandise standing platform. This nickname highlights Vietjet’s ongoing efforts to adopt greenish operations, making it 1 of nan leaders successful nan manufacture erstwhile it comes to eco-friendly aviation practices.

At nan forefront of Vietjet’s greenish efforts is its fuel-efficient fleet, which features modern craft that trim CO₂ emissions. Vietjet has been an early adopter of Sustainable Aviation Fuel (SAF), which plays a captious domiciled successful reducing nan c footprint of aerial travel. The hose has besides made multi-billion-dollar investments successful acquiring next-generation Airbus aircraft, which not only present amended substance system but besides thief trim substance depletion by up to 25% compared to older models.

Vietjet’s sustainable attack extends beyond craft to see airdrome operations, discarded management, and organization initiatives. The hose continues to prioritize sustainability, ensuring that each measurement of nan recreation acquisition aligns pinch its committedness to biology responsibility.

Expanding Connectivity Between Vietnam, India, and Beyond

Vietjet’s accelerated description is not conscionable astir expanding its fleet aliases launching caller routes but is besides astir enhancing connectivity betwixt Vietnam, India, and nan world market. The airline’s efforts are creating caller opportunities for tourism, business, and taste exchanges betwixt these 2 vibrant regions.

As nan hose continues to grow its world formation network, much and much travelers are choosing Vietjet for their travel betwixt India and Vietnam. Whether it’s for business, tourism, aliases visiting family and friends, Vietjet makes flying much accessible and affordable for passengers.

With a imagination of becoming a starring world aviation group, Vietjet is wished to make aerial recreation much affordable, inclusive, and accessible to all, while contributing to nan maturation of some Vietnam and India. By consistently striving to present meaningful worth for passengers and communities alike, Vietjet is mounting caller standards for what an hose tin achieve.

Photo: Vietjet