Tram Line Between Benidorm And Denia Receives Top European Quality Certification

Line 9 of Alicante’s TRAM service, which runs betwixt Benidorm and Denia and is managed by Ferrocarrils de la Generalitat Valenciana (FGV), has received nan UNE-EN 13816 European Quality Standard certificate. This nickname comes aft a broad modernisation process involving investments of complete €150 cardinal successful caller years.

The train work was suspended successful summertime 2016 owed to information concerns caused by nan mediocre information of nan infrastructure. It only resumed moving to Denia successful January 2023, aft six and a half years. Even aft reopening, further activity was carried retired connected viaducts and different cardinal structures on nan route.

Now afloat upgraded, Line 9 joins nan different 15 FGV lines that already clasp nan UNE-EN 13816 certification—covering 10 metro and tram lines successful Metrovalencia and six tram, train-tram, and accepted train lines successful Alicante.

Since January 28, Line 9 has operated without transfers crossed its full route, allowing FGV to complete nan certification process and align nan work pinch nan remainder of nan province’s tram and train-tram network.

The UNE-EN 13816 certification, issued by AENOR, is designed for nationalist rider carrier and evaluates nan value of services offered to amended customer satisfaction.

FGV began certifying its lines backmost successful 2005 pinch lines 3 and 5, gradually adding much since then.

What nan UNE-EN 13816 modular covers

The modular focuses connected improving work value by knowing personification needs and expectations, while optimising disposable resources to heighten rider satisfaction.

It considers factors specified arsenic work provision, accusation availability, customer care, safety, accessibility, comfort, punctuality and biology impact. It besides takes into relationship nan operating company’s perspective, analysing work specifics and reasons down them.

Maintaining and improving quality

FGV uses nan AENOR value modular to regularly show work value and guarantee targets are met aliases exceeded. The usability has implemented a Quality Management System aimed astatine identifying and improving weaker areas.

The process starts by evaluating customer expectations, ineligible and method requirements, existent value levels and areas needing improvement. Clear objectives are past set, corrective actions carried out, and a scheme developed to continuously raise value standards.

Efficient and sustainable alternative

TRAM d’Alicante combines trains and trams to link nan metropolis of Alicante pinch its metropolitan area and adjacent cities. The TRAM offers an businesslike and sustainable replacement to roadworthy transport, providing entree to municipality and tourer areas on nan Costa Blanca. Its web includes ray metro, tram, and train-tram lines, adapting to different way types and mobility needs.

His web covers astir 140 kilometres and has 67 stations dispersed crossed six main lines.