Stellantis Plummets To The Bottom Of The Pack For Customer Satisfaction

Ram

Automakers unrecorded aliases dice based connected really nan nationalist perceives them and their vehicles because it typically reflects nan decisions made by prospective buyers earlier moreover mounting ft connected a dealership lot. On that front, Stellantis is struggling tremendously. The American Customer Satisfaction Index's yearly automotive survey was released earlier this week and Stellantis' 4 North American brands occupied nan bottommost 4 spots successful nan rankings. The study findings partially explicate nan company's financial woes arsenic Stellantis has racked up $2.7 cardinal successful losses complete nan first half of 2025.

The ACSI surveyed 9,949 customers betwixt July 2024 and June 2025, gauging their caller experiences pinch automakers. The statement estimates customer restitution connected a standard of zero to 100 based connected "customer expectations, perceptions of quality, and perceptions of value." Stellantis averaged 71 successful nan bottommost 4 spots. While nan automaker's different North American brands were already basement dwellers, Ram plummeted from being connected par pinch Nissan successful 2024 to nan least-liked nameplate successful nan state successful 2025. The pickup motortruck brand's 10-point autumn to a people of 69 was nan biggest single-year displacement erstwhile nary different nameplate successful nan class saw a plaything greater than four.

Ram cancelling plans hasn't made a batch of group happy

It's difficult to pin Ram's diminution connected a azygous decision, but location are plentifulness to consider. The Ram 1500 Classic was cancelled conscionable 2 months aft it was announced that accumulation was continuing into 2025. However, Ram continued nan inclination of cancelling announced plans. In April, nan marque canned an upcoming heavy-duty EV pickup. The determination near 2 suppliers to writer Ram for $25 million. Ram still doesn't person an electrical motortruck successful its lineup to compete pinch nan Ford F-150 Lightning and nan Chevy Silverado EV.

On nan different extremity of nan spectrum, nan study showed that Subaru was nan astir beloved mass-market nameplate pinch a people of 85. Ram is still making bold moves to effort and triumph backmost nan public. The marque is returning to nan NASCAR Craftsman Truck Series successful 2026 aft a 13-year absence from banal car racing. Ram besides introduced a 10-year/100,000-mile powertrain warranty connected its 2026 exemplary twelvemonth vehicles. It does travel pinch nan caveats that it doesn't use to EVs, utilized 2026 models, aliases vehicles purchased successful a fleet sale. Ram is trying to beryllium better, but there's plentifulness of room for improvement.