Spain’s 018 Accident Helpline Is Now Live. Here’s What Happens When You Call

Starting today, April 23, nan 018 roadworthy mishap helpline is progressive successful Spain arsenic a nationalist support work for group affected by roadworthy postulation accidents. Operated by nan Dirección General de Tráfico (DGT), it provides assistance crossed nan state to anyone progressive successful aliases impacted by a roadworthy incident.

Unlike emergency services number 112, 018 is not designed for reporting an mishap arsenic it happens. It is intended for usage afterwards, erstwhile contiguous threat has passed and group whitethorn request thief knowing what to do next. The work is disposable 365 days a year, from 08:00 americium to 09:00 pm, giving callers entree to support passim nan day, including weekends and nationalist holidays.

What happens erstwhile you telephone 018

When you dial 018, you are connected to a trained support usability alternatively than emergency responders. The telephone is handled by unit who guideline nan caller done nan business measurement by step. The speech usually originates pinch basal specifications astir nan accident. This whitethorn see erstwhile and wherever it happened, whether emergency services were involved, and whether aesculapian attraction has already been received. 

From there, nan attraction shifts to nan caller’s existent needs. This tin see affectional support if nan personification is distressed, disoriented aliases dealing pinch daze aft nan incident. The last portion of nan telephone is applicable guidance. Call handlers explicate what typically needs to beryllium done aft a roadworthy mishap successful Spain, specified arsenic really to get reports, what steps whitethorn beryllium required pinch security providers, and wherever to activity follow-up support.

The work is besides designed to beryllium accessible to world users, pinch assistance disposable successful up to 50 languages, helping non-Spanish speakers pass their business and understand nan guidance provided. The purpose is to thief nan caller time off nan speech pinch a clearer knowing of what to do next.

Who nan work is for

The 018 helpline is disposable to anyone affected by a roadworthy postulation mishap successful Spain, sloppy of nationality aliases residency status.

This includes:

• Residents surviving successful Spain, including overseas nationals 
• Tourists progressive successful roadworthy postulation accidents 
• Family members of injured aliases deceased individuals 
• Witnesses straight affected by a superior incident 

For expats and tourists, nan work tin beryllium peculiarly adjuvant erstwhile dealing pinch unfamiliar procedures aliases connection barriers aft an accident.

The helpline is disposable nationwide and tin beryllium accessed from anyplace successful Spain.

What benignant of thief you tin expect

The support offered done 018 covers respective types of assistance that are commonly needed aft a roadworthy accident. Callers whitethorn person psychological support if they are dealing pinch shock, worry aliases affectional distress pursuing nan incident.

They whitethorn besides beryllium fixed basal ineligible orientation, helping them understand wide adjacent steps aft a collision, including archiving and reporting processes.

In addition, nan work tin supply accusation connected accessing aesculapian attraction and rehabilitation services, arsenic good arsenic guidance connected applicable nationalist support options. In much superior situations, specified arsenic awesome wounded aliases bereavement, family members tin besides beryllium supported and directed towards due services.

For overseas residents and visitors, this tin thief trim uncertainty erstwhile dealing pinch processes they whitethorn not beryllium acquainted with.

A support service, not an emergency line

The 018 number is not an emergency service. It does not replace 112, which remains nan number for urgent aesculapian assistance, constabulary consequence aliases occurrence services. If an mishap is happening aliases location is contiguous danger, 112 should ever beryllium called first.

018 is intended for usage aft nan emergency has been resolved, erstwhile group request thief knowing and managing what comes next. It is besides not a substitute for general ineligible advice, security handling aliases aesculapian diagnosis. Instead, it provides wide guidance and helps nonstop group towards nan due services.

People tin interaction nan work successful respective ways:

• Telephone: 018
• WhatsApp: 645 713 823
• Email: victimastrafico@dgt.es
• Online interaction options done charismatic DGT channels

This scope of interaction methods whitethorn thief travellers who do not person contiguous entree to a section telephone statement but tin usage mobile information aliases messaging apps.

Part of nan mishap aftermath support process

The preamble of 018 provides a azygous nationalist interaction point for group dealing pinch nan aftermath of roadworthy postulation accidents successful Spain. For galore people, particularly those unfamiliar pinch nan system, nan play aft an mishap tin impact uncertainty astir documentation, aesculapian follow-up and administrative steps.

This work brings those queries into 1 place, offering system support astatine a clip erstwhile individuals whitethorn beryllium nether stress. In elemental terms, nan favoritism is clear: 112 is for emergencies, while 018 is for guidance erstwhile nan contiguous business has passed.