Saudia Leads The Way In Aviation Digital Transformation With New Order-based System Enhancing Guest Experience, Powered By Amadeus

Wednesday, July 16, 2025

The National Flag Carrier of Saudi Arabia, Saudia, goes monumental successful their digitization travel by adopting a cutting edge, guest-centric approach. Through this transformation, accepted booking information (PNRs & e-tickets) are convertedinto a move Orders, which enables a much personal, flexible, and much intuitive recreation experience. Leveraging nan latest successful Amadeus technology, this modernisation milestone delivers an summation successful productivity and starts a caller section for Saudia of optimising its impermanent work offering.

Transition to nan Order-Based System: Revolutionizing Travel

Traveler needs are a moving target; and Saudia has met these challenges pinch nan implementation of Order. In opposition to nan older ways of generating booking PNRs and physics tickets arsenic abstracted records, an Order represents a move grounds of each services and purchases associated pinch a passenger’s journey. This invention creates a live, afloat position of each of nan traveler\’s purchases, from nan clip of ordering to nan clip of payment, from nan infinitesimal of transportation to nan infinitesimal of work delivery.

With this solution, Saudia has importantly simplified its processes and gained nan expertise to amended service customers astatine each touch point. Now that they person moved connected from antiquated systems, nan airlines tin way each azygous item of a traveler’s journey, delivering a much personalized, seamless acquisition that meets nan unsocial demands of each passenger.

Customization Of Service At Every Step

There are immoderate notable benefits that tin beryllium achieved by implementing this caller transformation: on-demand customization features for passengers. Saudia tin aggregate and rationalize traveler accusation into 1 strategy of grounds utilizing nan Order. This allows nan hose to get to cognize what passengers for illustration and connection aliases service them accordingly. Saudia tin now supply a genuinely tailored acquisition for each individual traveller – from hand-picking cabins to amending and customizing service, each successful real-time.

The move to an Order is simply a cardinal portion of nan airline’s ambition to re-imagine nan recreation experience. By capitalizing connected nan powerfulness of real-time data, Saudia will beryllium capable to create elastic pricing and work models, and heighten customer engagement, efficaciously maximising each touchpoint of nan traveler’s travel to suit today’s discerning travelers.

Amadeus’ Role successful Facilitating nan Transformation

Saudia collaborated pinch Amadeus to alteration nan modulation to nan integer world. Amadeus was capable to connection nan intelligent bridging needed to guarantee a soft translator from Saudia’s erstwhile PSS into nan caller Order-based system. Using Amadeus’ exertion capabilities, Saudia successfully turned bequest PNRs into move Orders successful nan caller Amadeus Nevio platform. Through this collaboration, Saudia has been capable to run arsenic accustomed while transitioning to a much agile, data-driven exemplary of working, thereby delivering nan highest standards of operations and customer experience.

Amadeus’ smart bridging exertion avoids immoderate disruption to nan airline’s operations connected their existing infrastructure, while adding caller benefits from nan Order-based system. This business is an illustration of really strategical partnerships tin bring astir important alteration wrong nan aviation industry.

About Joint Collaboration Leading Innovation

The improvement of Saudia’s integer acquisition is supported by its continued confederation pinch Amadeus. The twocompanies person group up associated invention centres arsenic they proceed to activity together to amended and create nan airline’s operational capabilities. These are invention hotbeds that will alteration Saudia and Amadeus to travel together and proceed to push nan letter cover erstwhile it comes to exertion and retailing.

Working intimately pinch Amadeus, Saudia will leverage nan latest trends successful exertion to guarantee that it makes nan very astir of its investment, and is capable to return advantage of caller trends arsenic they come. As Saudia further develops, we, and some companies are committed to pushing nan letter cover and driving industry-defining rider experiences and look to nan early of aviation.”

Aviator arsenic Retailer, Island by Island

Saudia’s take of an Order-based attack is astir much than conscionable adopting caller exertion — it’s a awesome of unit gyration successful nan hose sector. In doing so, nan hose is preparing nan manufacture for a early erstwhile each elements of a passenger’s recreation acquisition are woven together into a single, move record. This benignant of integration will yet thief Saudia supply personalized service, move pricing, and deploy a afloat integer acquisition faster.

The implementation of nan Order-based solution puts Saudia astatine nan forefront of nan hose retailing revolution, enabling nan hose to do business pinch much elasticity and responsiveness arsenic it champion serves its customers. Better serving customers and driving much ratio and much profit, Saudia says, it is successful a stronger position acknowledgment to data-informed operations.

A Future Fueled by Data and Innovation

In rolling retired and enhancing its Order-based capability, Saudia is redefining customer work and operational excellence successful nan aviation sector. By integrating Amadeus’ technology, nan hose will person nan devices it needs to look early pressures and usage caller exertion and information to heighten each measurement of its guests’ journey.

This translator is successful its infancy. Saudia has ambitions to grow and continues its attraction connected technological innovation, and stay a pioneering hose successful nan domain of integer transformation. The hose is redefining recreation for its guests pinch much personalized, flexible, contactless, businesslike and safer formation experience.

Saudia and Amadeus’ Vision for nan Future of Travel

Saudia’s committedness to adopting nan Order platform, and leveraging Amadeus’ innovative technology, represents a awesome milestone successful nan carrier’s integer transformatio n. Saudia will person nan devices to supply personalisation, operational efficiency, and defining recreation experiences for its impermanent by centralising each facet of rider travel and touch points successful a azygous move record. This revolutionary alteration doesn’t conscionable make Saudia a frontrunner successful nan hose industry’s integer translator – it represents nan early of data-driven, personalized aerial travel.