Plex Urges Users To Change Passwords After Data Breach

Streaming elephantine Plex is urging its customers to alteration their passwords aft it disclosed a information breach of 1 of its personification databases.

The institution said in a post connected Monday that it was alert of a information incident involving nan theft of Plex customer relationship information, including personification names, email addresses, scrambled passwords, and unspecified authentication data.

Plex said while nan passwords were scrambled successful a measurement that made them unreadable to humans, it’s unclear if nan passwords tin beryllium deciphered aliases if nan stolen authentication information could beryllium utilized to summation entree to customer accounts.

The institution said customers should alteration their passwords by visiting Plex’s password reset form. Plex is besides asking users to motion retired of connected devices. 

While it is communal for organizations who acquisition information breaches of personification accusation — moreover if that information is scrambled — to force-reset passwords to forestall malicious entree to customer accounts, it’s unclear why Plex chose not to return this approach.

Plex has said small other astir nan breach, though it did opportunity that nan institution “addressed nan method that this 3rd statement utilized to summation entree to nan system.” Plex did not specify much details, aliases what nan risks to its customers whitethorn be. 

The institution did not opportunity really galore customers are affected. Plex has astir 25 cardinal users crossed nan world, according to its website. It’s besides not known erstwhile nan breach happened aliases really agelong nan hackers had access, erstwhile Plex discovered nan breach, aliases if nan incident is constricted to Plex’s ain systems. 

Plex has not yet described nan quality of nan cyberattack, aliases if nan institution has received immoderate connection from nan hackers, specified arsenic if a ransom request has been made.

When reached by email, Plex spokesperson Jessica Finn did not supply answers to TechCrunch by property time.

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