Match Group Will Pay $14 Million To Settle Claims Of Deceptive Business Practices

The Federal Trade Commission announced that Match Group will salary $14 million to settee a title astir deceptive practices. The colony interest will beryllium utilized to supply redress to injured customers of Match Group's making love services, which see Match.com, Tinder, Hinge, OkCupid, and PlentyOfFish.

The agency sued Match Group in 2019 connected a bid of allegations. According to nan complaint, nan making love work institution had utilized misleading ads to promote subscriptions and past made it difficult for customers to cancel those subscriptions. Match Group was besides accused of locking customers retired of their accounts erstwhile they attempted to conflict billing charges.

In summation to nan payment, Match Group has agreed to intelligibly and conspicuously disclose nan position of its "six-month guarantee," arsenic good arsenic immoderate conditions aliases limitations to those offers. It will besides connection elemental mechanisms for customers to cancel their subscriptions. Finally, Match Group will not retaliate aliases return action against customers who record billing disputes, and it won't contradict those customers entree to paid-for services aliases goods.

Match Group besides drew scrutiny earlier this twelvemonth aft an investigation claimed that it had failed to enactment on reports of intersexual battle and made small effort to support abusive aliases vulnerable users from rejoining different making love platforms it owns.