Jfkiat Unveils Advanced Mobility Cart Tracking System At Terminal 4 To Provide Passengers With Real-time Cart Locations And Reduced Wait Times For A Smoother Journey

Tuesday, August 5, 2025

JFKIAT, nan usability of Terminal 4 astatine John F. Kennedy International Airport, is revolutionizing rider accessibility pinch nan preamble of nan world’s first mobility cart search solution. This innovative system, developed successful business pinch Volan Technology and Beonic, provides real-time search of mobility carts, allowing passengers to position their nonstop locations and estimated hold times. The work intends to heighten nan recreation acquisition for passengers needing assistance, ensuring smoother and much businesslike navigation done nan terminal.

The aviator program, presently disposable astatine designated pick-up locations passim Terminal 4, marks a important betterment successful really passengers pinch mobility challenges person support. By offering real-time updates connected cart availability, passengers tin now scheme their travel much effectively, reducing nan uncertainty often associated pinch seeking assistance astatine engaged airports. This transparent and user-friendly strategy not only benefits passengers but besides optimizes airdrome operations.

Given nan occurrence of nan aviator program, JFKIAT is considering expanding nan mobility cart work crossed nan full terminal. This forward-thinking solution highlights JFKIAT’s committedness to fostering a passenger-focused situation and leveraging exertion to create much efficient, accessible experiences. With this advancement, JFKIAT sets a caller modular for accessibility and customer work astatine 1 of nan world’s busiest airports.

“Giving passengers real-time accusation helps to support a smoother airdrome experience,” said Roel Huinink, Chief Executive Officer of JFKIAT. “By enabling unrecorded search of our cart work astatine Terminal 4, we’re helping our travelers who for illustration aliases request assistance complete longer distances make much informed choices. As nan translator of T4 continues, we are pleased to activity pinch our partners to present this innovative exertion to beforehand rider accessibility and operational efficiency.”

“As we proceed to modernize and reimagine JFK into a world-class world gateway, passenger-focused innovations for illustration this mobility cart search strategy are cardinal to enhancing accessibility and improving nan recreation acquisition for all,” said Teresa Rizzuto, General Manager of John F. Kennedy International Airport. “JFKIAT has demonstrated beardown activity successful enhancing nan rider experience—from expanding nan visibility and readiness of nan mobility cart service, and piloting real-time search exertion that allows travelers to make much informed decisions pinch greater ease. We’re proud to support JFKIAT and its partners successful delivering smart, forward-thinking solutions that raise nan modular for airdrome work and innovation.”

Why It Matters

“With existent clip data, we tin now spot precisely erstwhile and wherever carts are needed most,” said Steve Tukavkin, Vice President of IT & Digital astatine JFKIAT. “Our take of this exertion reflects our innovative civilization to bring caller offerings to our passengers and collaborate pinch our exertion partners to find caller solutions that amended our passengers’ journeys.”

Passengers astatine Terminal 4 tin now way mobility carts successful real-time, offering precise hold times and nonstop locations for nan adjacent disposable cart. These unrecorded updates are conveniently displayed connected integer screens astatine each designated pick-up constituent passim nan terminal, providing travelers pinch nan accusation they request to navigate nan airdrome confidently and efficiently. According to first study results from JFKIAT, passengers person expressed precocious restitution pinch nan enhanced cart service, pinch galore noting that nan integer displays helped amended their consciousness and allowed them to make much informed decisions connected erstwhile and wherever to hold for a cart.

Building connected nan occurrence of this aviator initiative, JFKIAT plans to merge this search solution into broader “information zones” passim Terminal 4. These zones will service arsenic one-stop locations for passengers to entree a assortment of services, from real-time formation updates done FIDS (Flight Information Display System) to interactive acquisition kiosks and multilingual virtual customer work agents providing assistance.

This mobility cart search solution and nan upcoming accusation zones are portion of JFKIAT’s ongoing technological advancements arsenic Terminal 4 undergoes a important $1.5 cardinal renovation. This translator is portion of nan Port Authority of New York & New Jersey’s larger imagination to move JFK into a world-class airport. As portion of this vision, JFKIAT is expanding nan terminal’s capacity, implementing sustainability measures, and embracing cutting-edge technologies. In addition, nan institution is moving pinch business partners connected nan North Star initiative, which intends to further heighten nan rider acquisition astatine Terminal 4 by refining commercialized offerings, aligning hospitality services, and more.

Industry Perspective

“Traditional location technologies for illustration Global Positioning System (GPS) don’t activity good indoors, and Radio-Frequency Identification (RFID) systems require costly infrastructure that can’t accommodate to unpredictable activity patterns,” said Michael Bettua, CEO of Volan. “Airports request a solution that useful passim monolithic terminals, including underground areas, while providing nan location precision passengers expect for real-time information, and this solution gives it to them.”

“This solution goes beyond analyzing rider activity information – it’s astir transforming operational intelligence into a amended rider experience,” said Billy Tucker, CEO, Beonic. “When group tin visualize precisely wherever services are and make informed decisions astir their journey, it eliminates nan worry that comes from uncertainty successful high-stress recreation environments.”

How It Works

Real-Time Tracking: Volan’s wireless beacon web ensures precise cart positioning passim nan concourses and cardinal Retail Hall, pinch accuracy wrong meters.

Intelligent Displays: Beonic’s strategy monitors hold times, displaying real-time updates connected ample integer screens astatine each designated pick-up locations, on pinch a unrecorded visualization of each cart’s existent location.

Rapid Deployment: The wireless beacon web was swiftly installed successful a azygous overnight session, pinch nary disruptions to building aliases ongoing operations.

Operational Intelligence: The system’s analytics alteration operators to make data-driven decisions regarding cart readiness and driver staffing, optimizing work during highest request periods to heighten nan rider experience.

Future Integration Potential: The strategy offers elasticity for early description , allowing JFKIAT to way a wide scope of instrumentality by adding mini in installments card-sized locators to each asset, each monitored successful real-time.