Finnair Secures Five-star Apex Rating For 2026, Expanding Routes And Upgrading In-flight Services To New Heights

Published on September 15, 2025

Finnair has earned nan prestigious Five Star Global Official Airline Rating for 2026 from nan Airline Passenger Experience Association (APEX). This highest rating, based connected certified rider feedback, reflects nan airline’s unwavering committedness to delivering exceptional work and operational excellence. Finnair has achieved this nickname for nan fourth consecutive year, further solidifying its position arsenic a leader successful nan world aviation industry.

The standing is not only a testament to Finnair’s dedication to improving its customer acquisition but besides demonstrates nan airline’s attraction connected listening to its passengers. Over one cardinal flights were rated by passengers worldwide, pinch astir 600 airlines evaluated crossed aggregate work categories. This nickname is based wholly connected neutral, third-party feedback, highlighting Finnair’s attraction connected operational reliability, customer care, and in-flight experience.

Finnair’s Customer-Centric Approach to Service

Understanding customer needs is astatine nan bosom of Finnair’s strategy. The hose has made respective cardinal upgrades, focusing connected enhancing its services and operations to create a seamless acquisition for its passengers. A beardown attraction connected operational reliability has helped Finnair support a 99.3% on-time capacity complaint successful August 2025. Additionally, Finnair’s committedness to elevating customer experiences tin beryllium seen successful its compartment refurbishments, new routes, and passenger-friendly policies.

A Global Leader successful Customer Experience

Finnair’s caller nickname reflects a broader inclination of accordant customer satisfaction. According to Eerika Enne, Head of Inflight Customer Experience, this grant is peculiarly meaningful arsenic it represents nan voices of their customers. The airline’s dedication to refining each facet of nan journey, from digital touchpoints to in-flight amenities, has played a awesome domiciled successful securing this accolade. By continuously improving its services and maintaining precocious standards, Finnair is positioned arsenic a beardown competitor successful nan aviation market.

Route Expansion to Enhance Global Connectivity

As portion of its ongoing efforts to supply much recreation options, Finnair has introduced respective caller routes and accrued frequencies to existing destinations. These description s are group to amended connectivity and connection greater elasticity for travelers.

• Toronto Route Relaunch: Finnair will resume its nonstop work betwixt Helsinki and Toronto starting May 4, 2026, aft a hiatus of much than a decade. The flights will run 3 times a week, offering convenient connections to Nordic countries, nan Baltic states, and India via Helsinki. This description enhances Finnair’s position successful nan North American marketplace and will supply travelers pinch much options erstwhile flying to and from Europe.
• New Route to Alta: In summertime 2026, Finnair will present a new way to Alta, Norway, further solidifying its beardown beingness successful nan Nordic region. This description will link much travelers to nan stunning Arctic destinations, contributing to nan maturation of tourism successful nan region.
• Increased Frequencies to Finnish Lapland: For nan winter 2025–2026 season, Finnair will summation its flights to Rovaniemi, Kittilä, and Ivalo successful Finnish Lapland. These routes will connection up to 72 play flights to Rovaniemi, 41 to Kittilä, and 33 to Ivalo, catering to nan expanding request for Arctic experiences, peculiarly during nan wintertime months erstwhile Lapland sees an influx of world tourists.

Cabin Upgrades and In-Flight Enhancements

Finnair has precocious completed a important overhaul of its long-haul fleet, featuring upgrades to its A330 and A350 aircraft. The caller cabins are designed to supply an improved acquisition for passengers crossed each classes. These upgrades see nan preamble of a new Premium Economy class, revamped Business Class seats, and enhanced Economy cabins, each designed pinch rider comfortableness successful mind. The updates purpose to create a harmonized, stylish environment, focusing connected delivering a modern and comfortable flying experience.

• Long-Haul Fleet Overhaul: As portion of its committedness to excellence, Finnair has completed a broad cabin retrofit for its full long-haul fleet, including 8 A330s and 17 A350s. The modernized cabins supply passengers pinch a much luxurious and comfortable experience, combining style pinch functionality.
• Embraer E190 Cabin Refresh: In summation to its long-haul craft upgrades, Finnair has besides upgraded its Embraer E190 aircraft. The compartment refresh includes new seats, eco-friendly design elements, and LED lighting, contributing to lower substance consumption and reducing nan c footprint of each flight.

Passenger Policy Enhancements for a Seamless Experience

Finnair continues to amended its passenger policies to supply much elasticity and convenience for travelers. The airline’s committedness to customer restitution is evident successful its caller argumentation updates, including upgrades to travel classes, baggage allowances, and nan expertise to heighten nan wide rider experience.

• Travel Class Upgrades: Finnair now allows passengers to upgrade their travel class utilizing Avios aliases upgrade benefits, offering greater elasticity erstwhile booking flights. Upgrades tin beryllium requested up to 360 days successful advance, pinch waitlist confirmations disposable up to 48 hours earlier departure. This elasticity ensures that passengers tin tailor their recreation acquisition to their needs.
• Baggage Allowance: Finnair’s argumentation has been updated to see an further checked baggage allowance for passengers who upgrade to Business Class earlier June 4, 2025. This enhancement ensures that travelers tin battalion much while enjoying a premium experience.

In-Flight Experience: Entertainment and Connectivity

Finnair has besides invested successful in-flight entertainment and Wi-Fi services to guarantee that passengers stay entertained and connected passim their journey.

• In-Flight Entertainment: Finnair has upgraded its in-flight intermezo systems, providing a broader action of movies, music, and other content crossed its long-haul fleet. This upgrade intends to heighten nan recreation acquisition and supply passengers pinch much choices while successful nan air.
• Onboard Wi-Fi: In keeping pinch nan demands of modern travelers, Finnair offers onboard Wi-Fi services that let passengers to enactment connected during their flights. Several net packages are available, allowing travelers to take nan package that champion suits their needs.

Conclusion: A Strong Future for Finnair

Finnair’s accomplishment of nan Five-Star Global Official Airline Rating for 2026 marks a important milestone successful its quest to present top-notch services to passengers worldwide. The airline’s accordant attraction connected operational reliability, customer care, and in-flight experience has positioned it arsenic a leader successful nan industry. With nan description of new routes, nan upgrading of cabins, and nan implementation of passenger argumentation enhancements, Finnair is good connected its measurement to further solidifying its position arsenic a premium hose for some European and world travelers.

[Image Credit: Finnair]