Avis Launches New Premium Curbside Concierge Service For A Seamless Rental Experience

Published on August 31, 2025

Avis has enhanced nan car rental acquisition done nan preamble of a recently integrated concierge work arsenic good arsenic curbside pick-up and drop-off, luxury vehicles, and a concierge. As revealed during Avis Budget Group’s announcement connected Monday, nan work is designed to toggle shape and elevate nan accepted car rental process by integrating much personalization and convenience and is aimed towards travelers.

This is an reply to nan increasing inclination of luxury people services offered by airlines and hotels expanding their luxury lines. As noted by Beth Gibson, Vice President of Avis First, nan rental car marketplace has been stagnant pinch innovation, and Avis is looking to streamline nan customer acquisition to toggle shape nan rental process.

How Avis First Works

Avis First will beryllium disposable for customers who book done Avis’ nonstop channels, including their website (desktop aliases mobile) and mobile app. After confirming nan reservation, users will beryllium prompted to download nan Avis app, wherever they will input their formation specifications (arrival and departure). Upon arrival, Avis will beryllium notified, and a push notification will beryllium sent to nan customer erstwhile their conveyance is ready.

When nan customer is fresh to person nan car, a concierge will meet them astatine a designated location, equipped pinch a map, estimated presence time, and clear instructions for nan handoff. The concierge is disposable via chat successful nan app for immoderate typical requests aliases adjustments, specified arsenic needing nan backmost seats down to accommodate other luggage.

Once nan customer meets their vehicle, they will motion for it digitally connected an iPad, person nan keys, and beryllium connected their way. The process is designed to beryllium speedy and efficient, minimizing delays, particularly successful engaged airdrome curbside areas. The usage of nan app is important to maintaining soft connection passim nan experience.

Seamless Return Process

When it’s clip to return nan vehicle, Avis will activate its search exertion to find nan car and nonstop a push notification to nan customer pinch nan designated spot wherever they tin meet an Avis representative. Similar to nan pick-up process, a concierge will beryllium disposable via nan app for immoderate inquiries. After gathering nan representative, nan customer will motion nan conveyance return digitally, manus complete nan keys, and beryllium connected their way.

One of nan cardinal benefits of Avis First is that customers will not beryllium required to refill nan state vessel earlier returning nan car. Avis will show substance levels and complaint customers only for nan magnitude of substance used, astatine section substance rates, eliminating nan hassle of refueling. However, astatine this time, nan work does not see electrical vehicles.

Where and When to Expect Avis First

Avis First is presently disposable astatine prime airports, including those successful Denver, Honolulu, Fort Lauderdale, and Palm Beach, Florida. It is besides disposable astatine off-airport locations successful awesome cities specified arsenic Manhattan, Hoboken and Jersey City successful New Jersey, Chicago, San Francisco, Miami, Orlando, Washington D.C., and Seattle. For off-airport rentals, customers tin opt for pick-up aliases drop-off astatine a home, hotel, aliases business address, making it moreover much convenient for travelers.

The pricing for Avis First varies by location and rental duration, and it is priced higher than modular rates. The costs is comparable to privilege boarding fees connected airlines, offering customers a premium acquisition astatine a comparatively reasonable costs for nan added worth and convenience.

A Pilot Program pinch Positive Reception

Before its charismatic rollout, Avis piloted nan First work for astir six weeks pinch prime leisure customers, testing nan exemplary and ensuring that it met nan expectations of its target audience. Additionally, nan work was besides presented to Amtrak’s apical firm partners, ensuring it aligns pinch nan needs of business travelers, who often activity convenience and ratio successful their recreation experiences.

While nan work is not yet portion of immoderate firm contracts, Avis anticipates that early discussions pinch firm partners will bring Avis First into nan firm recreation space, giving business travelers much options for their rental needs.

Looking Ahead for Avis First

Avis is strategically trading nan First work arsenic a intends to toggle shape nan rental car acquisition to meet a shifting request for high-end, bespoke service. For travelers who worth convenience and luxury, nan exertion integration, concierge service, and elastic pick-up and drop-off makes Avis First look very appealing. This work has nan imaginable to toggle shape nan narration betwixt car rental companies and travelers arsenic it scales and expands to much locations.