Aci Summit Guangzhou: Where Airport Innovation Meets The Future

Published on September 11, 2025

The ACI World Airport Experience Summit 2025 is held for nan first clip successful its caller China installment, successful Guangzhou, wherever airdrome and aviation authorities from China and beyond bespeak connected innovations to make nan adjacent procreation of airports. Focusing connected nan caller usage of exertion for personification satisfaction, specified arsenic AI and biometrics, nan summit, held from September 8 to 11, 2025, astatine Guangzhou Baiyun International Airport, and peers from each complete nan world discussed nan issues of nan usage of immersive exertion and user-centered creation to foster caller personification experiences.

The 3rd summit, pinch specified a line-up of speakers, is particularly important for China, arsenic it is nan clip erstwhile overmuch of nan world’s attraction is connected nan Southeast Asian aviation market. Guangzhou is nan glue successful nan quickly increasing Chinese aviation market, and is nan first measurement to reside nan problems and advantages of nan world’s users’ avionics arsenic nan Chinese aerial marketplace is conscionable supra 3 cardinal and is expected to much than double complete nan adjacent 2 decades. This anticipation highlights nan value of nan event.

This Year’s acme aimed astatine redefining and advancing nan airdrome experience

“It’s each astir Reimagining nan People Experience” is nan superior attraction of nan 2025 summit, which elaborates connected nan attraction that astir airports are starting to make connected nan easiness of nan travel and nan personification interfaces that are adjuvant for nan unit of nan airdrome arsenic well. Attendees of nan acme were presented pinch and discussed galore of nan caller technologies coming into usage successful airdrome operations and services. Some of nan highlighted innovations included AI interfaces for bio-metric information checkpoints and streamlined operational processes, and nan usage of different immersive technologies for elevating and personalizing nan rider airdrome experience.

A important information of nan acme aimed astatine nan maturation of nan airports to see nan translator from transit operations only to self-sustained and self-destined airports. Such changes are brought astir by nan operation of retail, self-service, individual service, and intermezo designed to prosecute nan passengers who are successful nan waiting shape of nan airport.

Program Highlights: Keynote Speeches and Panels

With nan opening remarks of nan Chairman of Guangzhou Baiyun International Airport and Candace McGraw, who was nan Chair of nan ACI World Governing Board, nan arena began. Each of them highlighted innovative strategies and business opportunities, bolstering optimism toward nan early of nan airdrome industry. Justin Erbacci, ACI World’s Director General, noted that airdrome transformations crossed nan globe must encompass bold reasoning that goes beyond viewing airports simply arsenic transit junctions.

A memorable infinitesimal was listening to nan keynote reside by Song Hoi See, Founder and CEO of Plaza Premium Group, who said of nan improvement of nan airdrome manufacture and his imagination of nan early of airdrome hospitality. He articulated that airports person already outgrown their superior usability of boarding an craft and now encompass myriad facets of retail, entertainment, and various value-added services. Deeply insightful were his comments, focused connected nan acute request for services and environments required by passengers that are evolving.

A sheet dedicated to rider and unit acquisition innovations was held pinch leaders from Aeroporti di Roma, Korn Ferry, and Krakow Airport. The sheet underscored nan strategical value of constructing an airdrome and its imaginable airdrome ecosystem. Positive capacity and civilization output business success.

Cross-Industry Innovation and Cross-Industry Actionable Insights

The acme besides featured cross-industry actionable innovations, including retail, health, technology, and arena production. The sheet examined ways for airports to redefine nan customer acquisition by collaborating pinch different industries successful bid to heighten nan wide acquisition for travelers.

The arena underscored nan value of airdrome customer exertion and customer feedback innovation. Other sectors service arsenic exemplary models for champion believe integration of airdrome strategy thinking. This helps positively to nan rider acquisition arsenic good arsenic nan wide service.

Celebrating Excellence successful Airport Service’ has been shortened to ‘Celebrating Excellence successful Airport Service

The ASQ Awards Ceremony is 1 of nan most-awaited events of nan summit. There was a opinionated of nan awards connected nan 10th of September 2025. Providing answers connected customer acquisition for almost 700,000 passengers is nary mini feat. These surveys, which person been consolidated done nan ASQ program, are past analyzed, which is why ACI World and Amadeus administer nan ASQ awards. For nan twelvemonth 2025, a full of 95 airports received awards successful 181 categories. 10 of which were nan ACI World Director General’s Roll of Excellence, celebrating 10 years of outstanding service.

‘the astir broad and trusted world measurement programme for’ is replaced pinch ‘the astir broad and trusted world measurement programme for.’ Their awards are fixed for excellence to nan airports that purpose to amended nan recreation experience. This year’s awards peculiarly focused connected nan airports that uplift nan work standards. These airports are underscored for sheer excellence successful rider service.

Reflecting nan Advancement of Airports

Through nan lens of technological advances successful AI and biometrics and fusing them pinch nan ever-changing quality acquisition world, nan ACI World Airport Experience Summit 2025 transformed nan world airdrome industry, focusing connected nan quality touch of technology. The acme emphasized nan request for technological take successful nan operational model, but pinch quality acquisition domination astatine nan halfway of exertion rollouts.

Alongside nan Guangzhou Baiyun International Airport Expansion, which reflects nan futuristic capabilities of Chinese airports, nan acme showcased nan exhibitors of world cross-pollination of ideas and nan cooperative model needed successful nan industry.

Conclusion: Looking Ahead Toward nan Airports of Tomorrow

The ACI World Airport Experience Summit 2025, for illustration galore different events, was not only for nan projection of existent trends, but besides for dreaming of what nan early of airports would hold. The visions articulated during nan acme will service arsenic nan guiding ethos for nan adjacent procreation of airports, making aerial recreation much comfortable, much efficient, and much accessible to everyone. The summit, which was held successful Guangzhou, China, was successful nan astir due place, arsenic China is nan world’s fastest-growing aviation marketplace and greatly enhances nan aviation infrastructure. The conversations and ideas generated during this clip framework show that nan early of nan airdrome manufacture will consequence from nan integration of precocious technology, secondary innovation, and regulatory humanistic approaches to airdrome design.