2 Blind Women Say Southwest Airlines Left Them Behind Following Hourslong Delay

Two unsighted women walking from Louisiana to Florida said that Southwest Airlines "forgot" them astatine nan airdrome pursuing a astir five-hour formation delay.

The women said nan ordeal happened connected July 14 arsenic they waited to committee their formation retired of New Orleans, according to WSVN successful South Florida. The brace told nan outlet that they realized they had been near down because they were nan only 2 connected nan Orlando-bound flight.

One of nan women, Sherri Brun, told nan news position that they were told, "You’re nan only 2 group connected this formation because they forgot astir you."

"I was angry and frustrated," Camille Tate said.

Southwest denied that Brun and Tate were forgotten astatine nan gate. The hose said nan formation nan women were scheduled for was delayed almost 5 hours and that galore of nan different passengers "were accommodated connected different MCO-bound formation that near a small earlier from a adjacent gate."

"These 2 customers were not re-booked connected that flight, truthful their assigned gross ne'er changed," Southwest said. "Our records show that they flew to MCO connected nan airplane that had been parked astatine their original gate."

Brun said that nary 1 astatine nan gross told nan women astir an earlier flight.

"That airplane took off, and our boarding walk had not been swiped," Tate said.

Both women said Southwest needs to alteration really it communicates pinch passengers who request other thief erstwhile traveling.

"There needs to beryllium follow-through," Brun told nan news station.

"There needs to beryllium immoderate betterment successful really they pass pinch their passengers, particularly those who person disabilities," Tate said.

The hose apologized and said it issued $100 vouchers arsenic compensation for nan delayed travel.

"Southwest is ever looking for ways to amended our Customers’ recreation experiences, and we’re progressive successful nan hose manufacture successful sharing champion practices astir really to champion accommodate Passengers pinch disabilities," nan institution said.